- Brand Assurance Partner Help Center Browse the main help topics for every stage of your partnership.
- Start Here: Essential CIP Help Articles The quickest route through the core CIP operating rules.
- Browse Help Topics Topic map for new and active CIPs.
- Browse Help Topics: Partner Portal Portal-oriented help categories.
- What is a Community Insurance Partner? What the CIP role is and what it is not.
CIP Help Center
Find answers for quotes, payments, earnings, and conduct.
Guides from the Harakisha CIP help-center set, consolidated into clear partner topics.
- Quoting & Issuing Policies Main topic page for policy creation and issuing problems.
- How to Create a New Quote The correct way to start and complete a customer quote.
- Choosing the Correct Vehicle Class and Cover Type How vehicle use affects policy selection.
- Choosing the Correct Vehicle Class Vehicle classification examples for quotes.
- Why You May Be Unable to Issue Policies Common reasons policy issuing is blocked.
- Customer Payments Main topic page for official customer payments.
- How Customers Should Pay Approved customer payment channels.
- What to Do If a Customer Says They Paid Payment Resolution steps when the app has not updated.
- How Instalment Payments Work Customer consent and payment schedule basics.
- Detailed Instalment Payments Compliance rules for payment plans.
- Partner Earnings & Withdrawals Topic page for commissions, holds, reversals, and payouts.
- How Partner Earnings Are Calculated What earnings depend on.
- Why Partner Earnings May Be Held Why wallet withdrawal can pause.
- Why Your Partner Earnings May Be Held Alternate earnings hold article.
- Why Your Partner Earnings May Be Held: FAQ Earnings hold reasons in FAQ form.
- KYC Mistakes That Delay Issuing Common details that break verification.
- Common KYC Mistakes to Avoid Final KYC accuracy checklist.
- What CIPs Can and Cannot Tell Customers Customer explanation boundaries.
- What You Are Allowed to Explain to Customers Plain-language support boundaries.
- Standardized Communication Guide Official channels and response rules.